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❘ Published: 2023-07-22T21:53:02
❘ updated: 2023-07-22T21:53:15
Ubisoft has drawn backlash from fans after reportedly shutting down inactive accounts, which would result in the permanent loss of entire game libraries.
With the rise of digital video games and digital storefronts over the past decade, more and more gamers are choosing to purchase video games digitally for a variety of reasons.
Because of this, many companies have chosen to open their own digital storefronts to host entire game libraries in one place. Storefronts like Steam, the Epic Games Store, and GOG are just some of the largest digital storefronts that gamers can use.
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Ubisoft also offers a digital storefront where players can host their Ubisoft digital titles – however, inactive users may risk losing their entire library.
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Players criticize Ubisoft for deleting inactive accounts
The situation became known to the players thanks to a tweet It claimed: “Ubisoft will close your account if you haven’t logged in for a long time. You will lose all your purchased games forever.”
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The tweet included a screenshot of an auto-generated email from Ubisoft informing a player that their account has been temporarily suspended due to inactivity. Upon receipt of this email, the player would have 30 days to log back into their account before Ubisoft would “permanently close” it.
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Hey there. We would just like to point out that you can avoid account closure by logging into your account within 30 days (of receiving the email shown) and clicking on the “cancel account closure” link contained in the email. We definitely don’t want you to lose access to…
— Ubisoft Support (@UbisoftSupport) July 20, 2023
Until the official Ubisoft support account, many social media users were skeptical whether this email was actually a phishing scam or not answered to the tweet and confirmed ways to reactivate an inactive account.
As a French company, you should know that this is totally illegal in France, right? In France, digital purchases are final and considered equivalent to physical purchases
— 🇫🇷SeleDreams – フランス人ボカロP (@SeleDreamsFR) July 22, 2023
Still, players on social media were baffled that this was even possible, and many questioned whether it was even legal to ban players from games they had paid to access. “As a French company, you should know that this is totally illegal in France, right? In France, digital purchases are final and are considered equivalent to physical purchases.”
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It’s unclear if Ubisoft will reverse this practice in the future, but fans with an inactive Ubisoft account may want to log in soon for security reasons.