Twitch could soon change its policy and provide specific reasons when a streamer is banned.
If a streamer is currently suspended or banned, they will receive a notification explaining which rule was broken, but without further details.
As a result, some streamers may not know what behavior broke the rules, or may feign ignorance.
But that could change soon.
Speaking to The Washington Post, Angela Hession, Twitch’s vice president of trust and safety, said clips of violations are likely on the way.
“Security is a journey and it is one of the most important questions facing our community. So we’re looking at how we can attach more details so people can understand – like the video itself. We’re definitely working on that,” Hess said.
Specifics and Clarity will follow once Twitch has decided how this change will be rolled out.
Until then, Hession pointed to Twitch’s recent complaint portal as a positive move to streamline how developers can object to bans and bans.
Rob Lewington, Global VP of Safety Ops, noted that this portal has validated Twitch’s approach to moderation and that the success rate of correct decisions is over 99 percent.
“If we look at this [appeals portal] data turns out that less than 1 percent is actually a lot less than 1 percent,” Lewington said.
Hession also believes Twitch’s off-service policy helps keep streamers safe on social media, particularly Twitter.
“I really don’t know what’s going to happen on Twitter. There’s still so much to decide,” she said. “What I want to say is that safety is a priority [for us]. By reviewing our off-services policy, ensure that no physical harm is done to our community here on Twitch. I would say our off-services policy is broader than just one platform. It’s multi-platform and we want to make sure we’re constantly making sure our community feels safe.”
Safety remains a key concern for Twitch streamers, particularly those from marginalized communities. Despite the introduction of new security tools over the past year, hate raids on the platform continue.
Last year, the company was also accused of putting profit over security following a major data breach.